Return for Non-Defective Reason
Please note that Ancepts 3D cannot provide returns or refunds for the following products:
1. Products that cannot be restored to their original state (such as the resin printer has started a print session or the resin has been opened).
2.Slicing software.
Attention:
Keep original packaging during warranty period for future shipping.
Respond to request based on complaint date.
Product Dead on Arrival (DOA) Return
The Ancepts 3D Support Center will determine if the product falls into the damaged DOA category on arrival and provide you with the following options:
Return:
Apply for a product return, but you do not need to pay any shipping fees.
Exchange :
Ancepts 3D will replace the damaged product for you free of charge, you do not need to pay any shipping costs.
Attention:
During the warranty period, please keep the original packaging box for convenient shipment. The deadline is based on the date of complaint.
Return Process
Once you submit a return request, the Ancepts 3D Support Center will confirm by email that your request is eligible. If eligible, support staff will further verify the return details and shipping arrangements with you. When returning a product, please use the original packaging to ensure the integrity of the item and return all products listed in the order.
After Ancepts 3D receives your returned product, the technical support staff will inspect the product to confirm that it complies with the return requirements and the agreement that the product can be restored to its original state (e.g. the resin printer is not printed, the resin is not opened). If a returned product does not comply with the agreement that the product can be restored to its original condition, additional charges may apply.
Refund
After the product inspection is complete, the customer service representative will notify you of the return evaluation result via email and proceed with the refund process. The refund amount will be deducted from the cost of restoring the product to its original state and will be refunded to you in accordance with the original payment method. If you paid with a credit card, refunds may take longer due to different refund processing times at different card issuing banks.
Attention:
Ancepts 3D only offers exchange services for DOA (Dead On Arrival) products.
Non-DOA products cannot be exchanged. Please follow the return procedure to re-order.
After the promotion period, special discounts may no longer be offered.
Ancepts 3D reserves the right to create orders and does not establish a special return.